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TERMS AND CONDITIONS

1.   COPYRIGHTS This site, including all the contents, software, and engines is the copyrighted property of Cuti.my ("Cuti"), a division of NB Travel Sdn. Bhd. (649499-D) ("NB Travel") & Symphonic View Sdn. Bhd. Cuti's partners own some of the content found on this site. None of the content or data found on this site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of Cuti and/or its partners. In addition, the trademarks, logos and service marks displayed on this site (collectively, the "Trademarks") are registered and common law Trademarks of NB Travel Sdn Bhd, its affiliates, and various Cuti's partner. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of NB Travel Sdn Bhd or such other party that may own the Trademarks.

2.   USE OF SITE You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of NB Travel, except that you may download, display and print one copy of the materials presented on this site on a single computer for your personal, non-commercial use only. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

3.   REFUND We are dedicated to provide the best service to our members in Cuti, however, due to unforeseen circumstances, there may be changes to your travel plans where you need to cancel your reservation. We provide refund for the cancellation follow the cancellation policy. The refund amount will only be credit into your account in form of credit point.
   One credit point represent One Ringgit Malaysia, the refund amount will be deducted 5% of the full reservation amount for our transaction and cancellation fee. The "Credit Point" below is based on the cancellation of a Product/Service worth RM 100.
   
Hotel
Days Before Product/Service Date   Refund Percentage   Credit Point   
More than 28 days         100%         95.00      
More than 14 days         80%         85.50      
More than 7 days         50%         47.50      
Less than or equal than 7 days      No refund      0.00      
Tour
Days Before Product/Service Date   Refund Percentage   Credit Point   
More than 28 days         100%         95.00      
More than 14 days         80%         85.50      
More than 7 days         50%         47.50      
Less than or equal than 7 days      No refund      0.00      


4.   AUTOMATED CANCELLATION OF PRODUCTS/SERVICE In any case where a full payment is not received by Cuti.my in any particular reservation made using our system prior to 10 days before departure, the reservation will be cancelled automatically.

5.   LIMITATION OF LIABILITY Cuti shall not be liable for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the use of or inability to use these websites, or the information, products and services obtained through these websites, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by Cuti, or any unauthorized access or breach of security into these websites through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if Cuti has been advised of the possibility of such damages.

6.   FORCE MAJEURE Cuti shall not be liable for damages of any kind arising out of any failure or delay by Cuti in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.

7.   CANCELLATION OF SERVICE Cuti may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.

8.   ENTIRE AGREEMENT This Agreement (including Cuti's conditions of purchase which are set out below) is the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter.

9.   OBLIGATION
   a. Keep your Username and Password secure and protected from unauthorized access or use;
   b. Immediately notify Cuti if you become aware of, or suspect, any unauthorized access to your Username and Password, or any other breach of security;
   c. Not use these websites in a way which interferes with its availability for other users.




CUTI's CONDITIONS OF PURCHASE

Please note that the booking and purchase of our products and services are subject to the following terms and conditions AND other terms imposed by our supplier(s) from time to time ("Supplier Terms").

By effecting a booking through these websites, you agree to be bound by Cuti's Conditions of Purchase and the Supplier Terms.

1.   MEMBERSHIP You may only make bookings for our products and/or services upon registration as a member of Cuti. Membership is not transferable but a member may make bookings on behalf of non- member(s).

2.   CHANGES TO RATES The rates quoted in respect of the products or service are subject to change without notice.

3.   VOUCHERS It is your responsibility to ensure that the details on your travel voucher are in order. You are liable for any additional charges arising from correction of any inaccuracies in the voucher.

4.   PAYMENT Payment may be made by online or offline settlement mode.
   You must make payment for the product or service IN FULL in the manner specified for your choice of mode by the indicated cut-off date (where applicable). The "cut-off date" varies for each product or service.
   If you fail to make full payment by the cut off date, your booking will be automatically cancelled.

5.   CURRENCY You may make payment in any one of the currencies supported on these websites. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of Cuti from time to time. The exchange rates so notified shall be final and is not negotiable.

6.   NO LIABILITY Cuti merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for:
   a. Overbooking, misinformation or mishandling of any reservation or booking by the suppliers; or
   b. Any other dissatisfaction or complaint of the member relating to the quality of the products or services provided by the supplier or otherwise howsoever;
   c. Any damage or loss to your personal property or personal injury howsoever sustained or caused.
   d. In the event of mishandling, misinformation or overbooking by a supplier, or any other dissatisfaction or complaint aforesaid, the member should take up the matter directly with the supplier who is under an obligation to deal with such matters in accordance with Cuti policies.

7.   TRAVEL REQUIREMENTS It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please refer to our website or contact our customer services department.

8.   FORCE MAJEURE
   Neither Cuti nor the supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the product or service due to unforseen circumstances or circumstances beyond our control.

9.   SPECIFIC TERMS - PRODUCTS & SERVICES OTHER THAN AIRLINE TICKETS
   The following terms are applicable to products and services other than airline tickets:

PROCESSING FEE
   For each request for a product or service submitted for confirmation, a processing fee of RM10.00 is chargeable. The processing fee :

   i) shall be off-set from your payment for the product or service in the following circumstances:
   - your request is confirmed; or
   - the alternative product or service proposed by Cuti is accepted by you.

   ii) is non-refundable in the following circumstances:
   - you cancel your request;
   - the request is not available; or
   - the alternative product or service proposed by Cuti is rejected or otherwise not accepted by you.

   All processing fees accumulated in respect of a reference number may be off-set from your payment in respect of that reference number only. Such fees may NOT be off-set from your payment in respect of other reference numbers.
   
ON REQUEST
   Where you request a product or service which is subject to confirmation, you irrevocably authorise Cuti to automatically charge your credit card upon receipt of confirmation from the supplier of the product or service at the quoted rate.

   Cuti will not automatically charge your credit card where there is a change in the rates quoted.

NON-AVAILABILITY
   All products and services offered on these websites are subject to availability and acceptance, at the discretion of the supplier of such product or service.

   In the event a product or service booked by you is not available, Cuti shall use its reasonable endeavours to suggest an alternative product or service of similar pricing and quality.

   Where the product or service is either not available or our suggested alternative (where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.

   If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel our tentative booking of the same.

CHANGES TO ITINERARY
   You may make changes to your itinerary for bookings that have not been fully paid. The processing fee for the first modification may be off-set against your payment for the product or service. The processing fee for subsequent modifications may not be off-set against your payment for the product or service.

   Once a booking has been fully paid, to change your itinerary, you must cancel your booking and make a new booking with the credit points credited to your account upon your cancellation based upon our refund policy.

REFUND POLICY
   Refunds may be made by Cuti in the following circumstances:

   i) the product or service fully paid for is not available and our suggested alternative is not acceptable to you; or
   ii) you cancel your booking within the time period stipulated in our travel voucher where refunds are available (the "Cancellation Period").

   Refunds shall be made:
   - in the case where a product or service fully paid for is not available and our suggested alternative (where applicable) is not acceptable to you, IN FULL in such manner as Cuti may determine at its discretion;

   - in the case of a cancellation, ONLY in the form of Credit Points which shall be credited to the member's account. The amount refunded is dependent on the policies of the supplier. All cancellations are subject to a cancellation charge.

CREDIT POINTS
   Credit Points are neither redeemable for cash nor refundable through your credit/charge card.

   Upon termination of your account, all unused Credit Points shall be annulled and are not reclaimable upon your subsequent registration as a member of Cuti.







If you have any questions concerning this Agreement, please contact

NB Travel Sdn Bhd (649499-D) (KKP No.4171) / Symphonic View Sdn Bhd
Menara Klang, Block B,
No. 43-3, Jalan Nanas, 41400 Klang,
Selangor Darul Ehsan, Malaysia.
Call : +60.3.3343.2884
Fax : +60.3.3345.3997
or
send an email to support@cuti.my


Office Hour (GMT + 8 hours) : Monday - Friday (09:00am - 1:00pm ; 2:00pm - 6:00pm)

malaysia hotel & tour reservation
malaysia hotel & tour reservation

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