FREQUENTLY ASKED QUESTIONS
What is CUTI?
CUTI's (cuti.my) is served as gateway
for travel suppliers toward E-Commerce for online air ticket, tour,
hotel and Malaysia travel information.
CUTI is platform which gathering travel agencies products and visitor purchasing
power, addition by the value-added service that will benefit both travel suppliers
and consumer, therefore, a travel online community come to life, a community
that is offer win-win solution to both travel suppliers and consumer.
What is the benefits of CUTIzen (CUTI member)?
Free Traveling Information
You can browse and study thru all travel information guide, travelogue, photo album, & etc before you are going somewhere in Malaysia.
Credit Point (CP)
Once you transacted on CUTI, you will earn a certain amount of CP for future redemption reference.
Reservation and order tracking at your own convenience 24 hours a day.
Well-designed newsletter with the latest promotion information will be sent to you bi-monthly.
Research on your tour online, share travel experience with/from other travellers.
Enjoy great discount from our travel suppliers online.
Quality & reliability
Travel products in CUTI are certified, CUTI are dedicated to provide reliable
products & services.
have problems in browsing CUTI website. How?
There are a few reasons that
might effect your browsing experience within CUTI:
CUTI website are designed and has the best view under the resolution of 1024
X 768. Minimum resolution to surf CUTI is 800 X 600.
ii. Internet Browser
CUTI has gone through serious test under Microsoft Internet Explorer 4.x, 5.x,
6 and Netscape Navigator 4.0, 4.5, 4.6, 6. Other browsers or versions of browser
might face problem due to its incompatibility of advance scripting usage within
iii. Cookie problem
Cookies are a general mechanism which server side connections (such as CGI scripts)
can use to both store and retrieve information on the client side of the connection.
CUTI use cookie extensively throughout the site, therefore, disable the cookie
will effect the navigation within CUTI, both enabling and disabling can be set
in browser setting.
For IE 6 users, follow the steps below to enable your cookie:
- Click Tools
menu on IE windows
- Click Internet
- Clicking Privacy
Privacy settings slider has six settings: Block All Cookies ,
High , Medium High , Medium (default level), Low , and Accept All Cookies.
Try NOT TO Block All Cookies and REFRESH CUTI logon page, if
the warning message has been replaced by a greeting message, it means you
can logon now.
Does CUTI provide telephone support?
Yes. Please call + 603-3343 CUTI
(i.e. 3343 2884, the last four keys contains characters that form "CUTI").
Our office hours: Mon-Fri 9:00AM - 6:00PM.
English, Malay, Mandarin, Cantonese, and Hokkien are available.
By the way, you can also send fax to + 603-3345 3997, or leave a voice message.
What does "Pax" or "Paxs" mean?
"Pax" means "Passenger" or "Person",
a Passenger can be an adult, child (2-12 years old) or infant (below 2 years old).
Definition of Hotel & Tour Package
In CUTI website, prices for hotel
reservation is based on Per-Room-Per-Night, while prices of tour package is quoted
for the whole tour (e.g. 3D2N Langkawi Free & EZ) Per-Pax. GIT is a group
tour package which required a certain number of mininum passengers (normally 4
- 10 paxs).
Definition of "Single", "Twin", "Double",
"Triple" and "Quad" ?
These terms usually used for
hotel room reservation.
Single : 1 single bed in a room (max 1 pax only)
Twin : 2 single beds in a room (max 2 paxs only)
Double : 1 double bed in a room (max 2 paxs only)
Triple : combinations of above (max 3 paxs only)
Quad : combinations of above (max 4 paxs only)
Standard room : either Twin or Double (max 2 paxs only)
Definition of "YSGV3" and "Group
These terms usually used for air ticket reservation. These tickets are always
cheaper than normal ticket.
YSGV3 : min 3 paxs
Group : enquire upon 10 paxs or more
Why CUTI does not list out hotel
contact number ?
CUTI used to list out all information of the hotel but some CUTIzens and website
visitors try to call to hotel reservation and want to do booking with the room
rate offered by CUTI website (you should know that hotel front office always charge
their guest at walk-in rate, which is higher unless there is any promotion which
CUTI is not notified), and this will cause a lot of unnecessary communication
task between CUTI support team and the hotel front office to accommodate the guest.
We only show the contact number in the voucher for those who made reservation
Does CUTI offer any discount ?
Although CUTI's profit margin is much more lower than what you can imagine, we
do provide some benefits to our customers:
You will never have this preferential treatment from other parties, lower or lowest rate with further
discount, so why wait?>
- CUTI point (Credit
point or CP) - CP will be added to CUTIzens account after certain number of
transactions so that we can easily identify our loyal customers and allow
them to redeem their CP as a discount.
- GTO (Group Tri
Organiser) - If you have a group of 10 adults or more (2 children are treated
as 1 adult), CUTI will offer a GTO discount for you or your whole group.
Does CUTI.my provide member card ?
No, CUTI.my only accept FREE member (CUTIzen) registration online through this website.
I have a "Cuti-Cuti Malaysia" member card and I think I have been cheated. Could you please help me in this?
CUTI.my is a brand name of NB Travel Sdn Bhd (KKKP4171). Since the beginning of our operation we have never issued any member card using the logo "Cuti-Cuti Malaysia". Our mission is to promote "Cuti-Cuti Malaysia" campaign online and to the whole world.
"Cuti-Cuti Malaysia" is a slogan for domestic tourism campaign that have been widely used among all Malaysian travel agents to promote Malaysia destinations. Some are not licenced travel agent, and we do believe that some of them are running improper business model to attract public to join as their member. We advise those who encounter this issue should report to any of the following organization:-
Ministry of Domestic Trade and Consumer Affairs
Complaint on Vacation Club
Bahagian Jualan Langsung
Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna
Tingkat 27, 31, 32 & 33, Menara Dayabumi, Jalan Sultan Hishamuddin,
50632 Kuala Lumpur, Malaysia.
Tribunal Tuntutan Pengguna Malaysia
Tingkat 16, Putra Place, 100, Jalan Putra, 50622 KUALA LUMPUR
FOMCA (Federation of Malaysian Consumer Associations)
National Consumer Complaints Centre (Pusat Aduan Pengguna Nasional)
No. 1D-1, Bangunan SKPPK,
Jalan S 9A/17, 47300 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
Tel: 03-7876 2009
Fax: 03-7877 1076
Email : email@example.com
The Malaysia Government's Official Portal
Public Complaints under http://www.gov.my
Kementerian Pelancongan Malaysia
Tingkat 6, 21, 32-36, Menara Dato' Onn, Pusat Dagangan Dunia Putra,
45 Jalan Tun Ismail, 50695 Kuala Lumpur, MALAYSIA
Tel: 03-2693 7111
Fax: 03-2694 1146
Tourist Information (Toll Free) 1300-88-5776
How is the process? From reservation
Here is how you can make online reservation in CUTI:
1. Select the travel product you interested.
2. You will be confirmed by CUTI support team for your reservation within 48
hrs through phone, email or fax.
3. After payment is clear, you will be notify again through email, usually within
3 working days.
4. Fulfillment (delivery) take place if neccessary (free of charge).
How can I confirm my reservation?
You will be contacted by CUTI support team within 48 hrs for your confirmation.
How can I cancel my reservation
You can cancel the reservation in our order tracking system for CUTIzen.
Can I make reservation through
Yes. Please call + 603-3343 2884 (Monday-Friday 9:00AM - 6:00PM).
English, Malay, Mandarin, Cantonese, and Hokkien are available.
By the way, you can also send fax to + 603-3345 3997.
My ideal tour/hotel is not inside
You may contact us for any travel products that are not offering in CUTI at
the moment, we will serve your requirement through our linkage to variety of
Why is there a surcharge? When
is the peak season?
Surcharge will only be imposed during the peak season that designated by each
travel suppliers. Normally public holidays, school holidays and weekends, to
some crowded destinations, are defined as their peak seasons.
Some travel suppliers apply multi-level of surcharge based on their super-peak
or low-peak season. To avoid peak season surcharge, try to travel during the
low season, normally you can get the lowest rate in a weekdays tour or accommodation.
and How do I make payment?
After CUTI support team confirm the availability of the travel products. Full
payment is needed to proceed for the reservation, delay in payment may lead
to cancellation of the reservation.
What is the refund policy for CUTIzen?
The refund policy is vary among different travel suppliers and the travel products
itself. However CUTI always places your benefit at highest priority.
|Credit Point FAQ (Frequent Asked Questions)
What is CP ?
CUTI Credit Point or CP is a reward for our loyal
CUTIzen and those who love to use CUTI reservation services since November
2000. CP can be used in the redemption corner to redemption for various
travel products specially selected for CUTIzen.
How to check my current CP value?
If you are a CUTIzen (CUTI registered member), then
you can check your available CP at <User
> after logon to CUTI website. If you haven't registered
as a CUTIzen yet but you are already our customer, please register as
a member and identify yourself so that we can transfer your CP from our
reservation system into your personal account.
How to redeem CP?
Please refer to Redemption Corner.
How CUTI evaluates CP for each
CP is generated by CUTI reservation system automatically
whenever there is any booking request from CUTIzen or even Non-CUTIzen.
The value of CP is 30% from the transaction value (excluding peak-season
surcharge, transportation/transfer fee, other additional charges such
as meals). Once the reservation is confirmed and full payment is made,
then CP will automatically transfer into your account.
I have organized a trip for my
company but I found out that the CP is belonging to our company, ...
CP will be awarded to CUTIzen, therefore, as the
Group Trip Organizer (GTO) for your company, you are able to advice us
your preferred option on crediting the CP.
||Why CUTI doesn’t just gives a discount straight
away instead of using this stupid CP scheme?
||CP scheme is a reward plan for loyal CUTIzen. Every times you book through
our system, the system will recognize you as our customer and add CP to
your account. The more passengers in your group, the more CP you will gain.
The more reservation you have made, the higher CP calculation rate will
||I don't want my name or username to be listed on TOP20
Please send an email to firstname.lastname@example.org from
your email address that you used in CUTIzen registration. We will try
to modify your name by adding XXXX or replace your name with another CUTIzen.
Why my CP does not up to date?
CP will be updated once on 15th every month. Please
contact email@example.com if you need to find out your latest CP.
|Office Hour (GMT + 8 hours) :
Monday - Friday (09:00am - 1:00pm ; 2:00pm - 6:00pm)
| Fax : +603-3345 3997