DETAILED DEPARTURE FLOW MAP
The Departure Level is on Level 5 of the MTB, and caters to both domestic
and international departures. There are a total of 216 check-in counters
along six lanes, identified by alphabets A to M (excluding I). For tour
groups, check-in counters are available at the Ground Level of MTB. Ticket
prices would already include a Passenger Service Charge (PSC) of RM40.00
for international passengers or RM5.00 for domestic passengers. All domestic
and some international departures are from the MTB while Sat.A caters
solely to international departures. The MTB is linked, by an automated
train shuttle, with the four-armed satellite building (Satellite A) where
international passengers make connections to other flights.
.To speed up immigration clearance for departing passengers, there are 61 counters, and for arriving passengers, they can move rapidly through 69 immigration counters, 16 transfer counters and 32 customs counters as well as retrieve their baggage from one of 12 carousels (10 for international passengers and 2 for domestic passengers). The baggage handling system will employ a fully automated state-of-the-art system using High Speed Belt Conveyors (see below).
TROLLEYS
Complimentary luggage trolleys are available within the MTB. At the Covered
Car Park, trolleys can be found at specific nests on all floors.
BAGGAGE ALLOWANCE
Most airlines allow a 20kg allowance. Excess baggage charges are applicable
if your baggage exceeds this weight. If your baggage is over-sized, check
it in at the counter identified for this purpose at the end of the check-in
lanes.
Domestic Departure
- If passengers are coming from the MTB departure level kerbside, they will notice doors labelled for domestic and international passengers. Enter the circular doors for domestic and you will be at the domestic departure concourse.
- If you have yet to check-in your luggage at the closed car park, the bus lay-bys at the closed car park or group check-in bus station at MTB ground level you can check in your luggage at this level.
- Take the escalator down to the arrival level (Level 3)
- Take the link bridge to the domestic concourse to the arrival level contact pier and go to your relevant gate lounge to await your flight.
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Passengers proceed through the international departure concourse.
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If you have yet to check-in your luggage, do so at this level.
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Take the escalator down to the mezzanine level a floor below and go through immigration.
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If your boarding gate lounge is GATE A or GATE B, head towards the international gate lounges at the mezzanine level of the contact pier.
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If your flight departs from the satellite building, you must board the Aerotrain at the mezzanine level.
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Go to your relevant boarding gate at the satellite building to await your flight.
DEPARTURE GATES
Only passengers with boarding passes are allowed into the departure area.
Please present your boarding pass to the security personnel at the entrance
of the departure area, before proceeding to Immigration. In the interest
of security, only passengers with valid boarding passes will be allowed
into specific Departure Lounges. Present your boarding pass at the entrance
of the Departure Lounge. You are advised to proceed to the Departure Lounge
at least 30 minutes before departure time.