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PASSENGER INFO
Arrival Information
Arriving passengers, both domestic and international will pass through
the arrival concourse located on Level 3. Passengers arriving at Satellite
A will have to board the Aerotrain to reach the MTB. Arrival at the
MTB would be on the Mezzanine Level (Level 4) and access to the Arrival
Level would be via lifts or escalators. These are located a short distance
away from the Aerotrain. More
info
Departure Information
The Departure Level is on Level 5 of the MTB, and caters to both domestic
and international departures. There are a total of 216 check-in counters
along six lanes, identified by alphabets A to M (excluding I). For tour
groups, check-in counters are available at the Ground Level of MTB.
Ticket prices would already include a Passenger Service Charge (PSC)
of RM40.00 for international passengers or RM5.00 for domestic passengers.
All domestic and some international departures are from the MTB while
Sat.A caters solely to international departures. The MTB is linked,
by an automated train shuttle, with the four-armed satellite building
(Satellite A) where international passengers make connections to other
flights.
To speed up immigration clearance for departing passengers, there are
61 counters, and for arriving passengers, they can move rapidly through
69 immigration counters, 16 transfer counters and 32 customs counters
as well as retrieve their baggage from one of 12 carousels (10 for international
passengers and 2 for domestic passengers). The baggage handling system
will employ a fully automated state-of-the-art system using High Speed
Belt Conveyors. More
info
Check-in Counters
There are a total of 216 check in counters, identified by alphabets
A to M (excluding I). Multi check in services are available, designed
for convenience to all passengers (arriving, departing or in transit).
More
info
Baggage Handling System
The operational concept is based on a 24-hour daily operation providing
check-in service anytime and anywhere. Incorporating automatic bar-code
sorting control, 4 level in-line baggage security screening and high
speed conveyor belts. BHS operates efficient and safe transportation
of inbound and outbound bags between the Main Terminal Building and
Satellite Building.More
info
Transit & Transfer
Transit passengers are not required to go through any formalities. As
you disembark, you will be issued with a plastic transit card. You will
be free to walk around the Satellite Terminal Building (STB) until it
is time for you to board the flight for your onward journey.
Do ensure that your baggage are automatically transfer to your connecting
flight at the Transfer Counter. First class passengers and frequent
flyers, could make use of the lounges. Papers, magazine, refreshments,
snacks, telephones and television would be made available at these lounges.
So relax and enjoy the facilities in these lounges until boarding time.
During transit you are also welcome to do some duty free shopping. More info
Travelers Service
The Travellers Service Centre located at Level 3 of the Main Terminal
Building is easily identifiable in that it is one of the more handsome
outfits on that floor. It sports a warm reception fronted by friendly
personnel in startling red jackets who are ever ready to serve you.
This is where you would want to go when you want your invited guests,
associates and clients met, greeted and taken care of upon arrival at
the KLIA.
The airport, as we well know, is a large place and getting lost is easy.
To smoothen the passage, the Travellers Service Centre is offering several
thoughtful facilities. They include providing escort, assistance and
portage to arriving passengers straight from the aerobridge to their
waiting vehicles or hosts; making departure arrangements like reserving
tickets, collecting them and checking-in the passenger for the send
off; and arranging for half-day tours for those in transit. This service
also includes providing communication and assistance should there be
problems encountered with airport procedures on the way.
Passengers who come to this country without prior arrangements or reservations
can also seek help from the Travellers Service Centre. As they have
contracted rates with a list of hotels, the centre can assist in making
hotel arrangements, book domestic tour packages, advise travellers on
their choice of accommodation according to their budget, arrange for
transfers to hotels and give directions as to where and from whom they
can purchase tickets for their chosen mode of transport.
The Travellers Service Centre also provides transit passengers (with
more than six hours to kill) with specially designed half-day tours
to attractions within the vicinity. This way, passengers gain a more
memorable experience of their visit here. The arrangement comes with
a fee, of course, and it varies with the type of tour you want. You
could rent handphones, rent a car and so on. Travellers Service Centre
is a one-stop centre for all your travelling needs.
Tips for Foreigners
Time Zone
Malaysia's standard time is 8 hours of Universal Co-ordinated Time (formerly
known as Greenwich Mean Time)
Climate
A tropical sun and clouds laden with the making of a sudden downpour
compete for the skies of Malaysia, with the odds on the sun. Malaysia's
seasons follow the monsoon winds, which splash rains inland from September
to December on the west coast of the peninsula, only to be overtaken
by sunshine within the hour.
Rains arrive later, between October and February, on the east coast
of peninsular Malaysia and in Sabah and Sarawak. Malaysia's weather,
however, is generally warm, humid and sunny all year round, with temperatures
wavering between 32 degrees Celsius during the day and 22 degrees Celsius
at night.
Currency
The Malaysian currency note is the Ringgit Malaysia, which is equivalent
to 100 sen. With the introduction of the new currency control measures
on October 1, travellers have to declare the money that they are bringing
in or taking out of the country. Under the new foreign exchange control
measures travellers are allowed to carry into and out of the country,
Ringgit notes amounting to not more that RM 1,000. They are also allowed
to carry out of Malaysia foreign currency and travellers cheques not
exceeding the equivalent of RM 10,000.
Thus from October 1, everyone who passes through the country's 34 entry
points are required to fill in a declaration form and submit it to the
Immigration authority when arriving or departing the country.
Facilities & Services (More info)
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